Cashy Terms and Conditions
The rules that govern every account we hold and every game we offer across our site.
Why these terms matter
Cashy terms and conditions set out the agreement between us and every person who opens an account on our site. They cover how an account is created, how it can be used, and what we expect from each player who joins us. Reading them before you play means you know exactly where you stand.
These terms sit alongside our other policies, including responsible gambling guidance and our privacy policy, and together they describe the full relationship between you and our site. Where a specific page covers a topic in depth, such as banking or bonuses, these terms point you there rather than repeating it.
We may update these terms from time to time as our site and its offering change. Continuing to use your account after an update means you accept the current version. We encourage you to check back periodically so you are never caught out by a change you missed.
Account rules in brief
Opening an account with us means agreeing to a short set of conditions designed to keep play fair and your details secure. The list below summarises the main points; the full obligations sit in the sections that follow.
- One account per person, verified against the details you provide.
- Accurate personal and payment information at all times.
- Responsible use of any bonus offers credited to your account.
- Compliance with any limits or exclusions you set yourself.
Identity checks and account security
Before certain withdrawals are released, we may ask you to complete KYC checks to confirm your identity. This protects your account from misuse and helps us confirm that funds reach the right person. The checks typically involve a form of identification and proof of your payment method.
We ask every player to keep login details private and to choose a password that is not easily guessed. If you suspect unauthorised access to your account, contact us through live chat as soon as possible so we can help secure it. Acting quickly reduces the risk of further issues.
Only one account is permitted per person, household or shared device. Duplicate accounts may be closed, and any balance held in them handled according to these terms. This rule keeps the playing field fair for everyone who joins us.
Bonus terms and wagering
Any bonus offer credited to your account, including free spins, carries wagering requirements that must be met before related winnings can be withdrawn. Full details of current offers live on our bonus types page, and we recommend reading them before opting in. These terms govern how a bonus is accepted, used and forfeited if its conditions are not met.
See our bonus types
Deposits, withdrawals and payment rules
Every deposit and withdrawal made on our site must use a payment method registered in your own name. We currently support Bitcoin among other methods, and full details of how banking works sit on our payment methods page rather than here. These terms require that the name on your account matches the name on any payment method you use.
Withdrawals are processed once any applicable checks are complete and wagering requirements, where relevant, have been satisfied. We reserve the right to request further information before releasing a payment if something about an account needs confirming. This is a standard safeguard, not a judgement on any individual player.
Mobile play is covered under the same terms as desktop play, with no separate rules for the device you choose. If you want to know more about how our site behaves on a phone or tablet, our mobile casino page explains how that works.
Player protection and account controls
We give every player tools to keep their play within their own comfort. These sit alongside the account rules above and are available at any time from your account settings.
- Deposit limits, so you can cap how much goes into your account.
- Self-exclusion, for a complete break from play for a period you choose.
- Access to live chat if you have a question about any of these controls.
These controls exist because we take player wellbeing seriously, and using them is never held against you. If a term in this section is unclear, our live chat team can talk you through it in plain language before you make a decision.
Licensing, fair play and closing an account
Our site operates under a Curaçao licence, which sets baseline standards for how we run games and handle player funds. This licence sits behind every game on our site and every term in this document, and it does not change based on the game you choose to play.
You may close your account at any time by contacting us, and we will act on that request promptly once any open balance is settled. We may also suspend or close an account where these terms have been breached, with reasons given wherever we are able to share them.
These terms are the final word on how your account with us works. Where a specific page, such as bonuses or payments, goes into more detail on a topic, that page and this document are read together rather than in conflict.
