Player safety
Responsible Gambling at Cashy
Tools, limits and support to help you keep play enjoyable and in your control.
Our approach to safer play
Responsible gambling at Cashy means giving you real control over how you play, not just a notice on a page. We provide account tools that let you set boundaries before a session starts, rather than after it has got away from you. These tools sit inside your account alongside the usual settings, ready whenever you want them.
We believe the healthiest way to enjoy online casino games is to treat them as entertainment with a fixed cost, never as a way to make money. Setting that expectation early makes every other tool on this page easier to use well. If you ever want to adjust how you deposit, our payments page explains how funding your account works.
Deposit limitsSet your own boundary
Self-exclusionPause your account
KYC checksVerified accounts
Live chatSupport when needed
Tools available on your account
We let you set deposit limits so your spending stays within a figure you choose in advance. This works best when it is set during a calm moment, not mid-session, so it genuinely reflects what you can afford. You can revisit this setting whenever your circumstances change.
If you need a complete break, self-exclusion closes your account for a period you decide. We also run identity and account verification, known as KYC, to confirm who holds an account and keep it secure. These checks protect the account holder as much as they protect us, and they run quietly in the background of normal account activity.
Our live chat team is available if you want to talk through any of these settings or have a question about how they apply to your account. Reaching out before a problem grows is always better than waiting until play feels unmanageable.
Recognising when to pause
Chasing losses, playing longer than planned or gambling with money set aside for bills are all signs worth noticing early. Responsible gambling is about catching these patterns before they become habits. A short pause, using self-exclusion or simply lowering a deposit limit, can reset the balance.
Bonus terms also play a part in healthy play. Any bonus offer carries wagering requirements, and understanding them before you opt in helps you play with realistic expectations. Our bonus page sets out how these offers and their terms work.
See bonus termsKeeping play age-appropriate and secure
Accounts with us are restricted to players aged 18 and over, and our verification checks help confirm this at the account level. We ask for identity documents as part of KYC, which is a standard step across the industry, not an inconvenience aimed at any one player. Treat requests for documentation as a normal part of keeping your account safe.
Playing on a phone does not change these protections. If you access your account from a handset, the same limits, self-exclusion and verification settings carry across, and our mobile page covers how play on a smaller screen works in practice.
Frequently asked questions
How do I set a deposit limit?
Deposit limits are managed from your account settings. Choose an amount you are comfortable with, confirm it, and it applies immediately to future deposits.
What happens when I self-exclude?
Self-exclusion closes access to your account for the period you select. You will not be able to log in or play during that time.
Why do I need to complete identity verification?
KYC checks confirm who holds the account, which protects both the player and the integrity of the platform. It is a standard step rather than a sign of any issue.
Who can I talk to if I am worried about my play?
Our live chat team can walk you through deposit limits, self-exclusion or any other account setting whenever you need support.
A closing word on playing safely
Responsible gambling at Cashy works best as an ongoing habit rather than a one-time setting. Check in with your limits occasionally, use self-exclusion without hesitation if you need a break, and keep your account details verified and current. These small, regular actions keep the experience enjoyable over the long run.