Legal

Cashy Privacy Policy

How we collect, use and safeguard your personal information when you play with us.

Our commitment to your privacy

This Cashy privacy policy explains how we handle the personal information you share with us when you register, deposit or play. We built our account tools around keeping that information secure and giving you control over it, and this page sets out exactly what that means in practice.

We ask for certain details during registration so we can verify who you are, process transactions and meet our obligations as an operator. We only collect what is necessary to run your account properly, and we do not sell your information to third parties for marketing purposes outside our own communications.

Because our platform supports cryptocurrency payments including BTC and Bitcoin, some transaction data is recorded on public blockchains by nature. We treat wallet addresses and transaction references with the same care as any other financial detail you give us.

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What information we collect and why

We collect account details such as your name, contact information and date of birth as part of our KYC process. This lets us confirm your identity, protect against fraud and keep our platform safe for every player who joins us.

We also keep records of deposits, withdrawals and gameplay activity. These records support responsible account management, including the deposit limits and self-exclusion tools available from your account settings, and help our team respond quickly if you contact live chat with a question.

How we use and protect your data

We use your information to operate your account, process payments and communicate important updates about your activity with us. Where you have opted in, we may also let you know about free spins or other offers, always with wagering requirements explained clearly on our bonus page.

We apply security measures designed to keep stored data confidential and to limit access to staff who need it to do their job. If you ever want to review the payment options linked to your account, our payments page explains how those methods work across the site.

We retain data only for as long as necessary to meet our legal and operational obligations. Where you ask us to close your account or exercise a data right available to you, we will respond in line with this policy and applicable law.

Your rights and how to reach us

You have the right to ask what personal information we hold about you and to request corrections where details are inaccurate. We aim to respond to reasonable requests promptly and will explain any steps needed to confirm your identity first.

If you have questions about this policy or how your data is handled, our live chat team is available to help directly from your account. For broader terms covering your relationship with us, our terms page sits alongside this policy and our cookie policy covers how we use cookies specifically.

We are licensed under Curaçao, and our handling of personal data reflects the standards expected of a regulated operator in that framework.

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Privacy questions answered

What personal information does Cashy collect?

We collect the details needed to verify your identity through KYC, process deposits and withdrawals, and keep your account secure, including contact information and transaction records.

Does playing with cryptocurrency affect my privacy?

Transactions made in BTC or Bitcoin are recorded on their respective blockchains, which is a feature of that payment method itself. We handle the wallet and transaction data linked to your account with the same safeguards we apply to any financial record.

Can I ask what data you hold about me?

Yes. You can request details of the personal information linked to your account, and we will guide you through identity confirmation before releasing or correcting any records.

How do deposit limits and self-exclusion relate to this policy?

Any preferences you set, such as deposit limits or self-exclusion, are stored as part of your account data and treated under the same privacy protections described on this page.

Keeping this policy current

We review this privacy policy periodically to keep it aligned with how our platform operates and the obligations that apply to us under Curaçao. Any meaningful change will be reflected on this page so you always know where your information stands.

If you are unsure how a particular feature handles your data, reaching out through live chat remains the fastest way to get a clear answer directly from our team.